Customer Help

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FAQ

Sheets

What are the main differences between 100% cotton and polycotton sheets?

On one hand cotton is smoother and softer than polycotton. On the other hand, cotton is hard to dry and has a shorter lifespan than polycotton. If you are looking for the best comfortable bed linen, go with 100% cotton sheets. If you are looking for durability and a good price-performance ratio, go with polycotton sheets.

What is the difference between percale and sateen weaving?  

Percale sheets are plain in weave with a matte finish. They are weaved really tightly to be durable, resistant and easy to maintain.  

Sateen sheets are woven to create a silky-smooth surface. The comfort will be improved. Contact your sales rep for cleaning instructions.  

Duvets & Pillows 

What is the difference between microfiber and duvet?   

Microfiber is a synthetic fiber with a diameter much smaller than natural fiber (thereby it’s given name). This property is what makes it feel much like duvet to the touch. The principal characteristics of microfiber are:  

  • Its ability to retain heat.  
  • Its washability and capacity to regain its duvet like aspect.  

Duvet is a natural fiber that offers an incomparable isothermal barrier for either hot or cold weathers. The principal characteristics of duvet are:  

  • Breathable properties and ability to adjust to the ambient temperature and to body heat.  
  • It necessitates more delicateness to maintain it and preferably, it should be handled by a professional cleaner. 
How to wash duvets and pillows?

Wash individually. Do not exceed 40°C. When drying at low temperature, put one or two tennis balls in the dryer to avoid clumping of fiber.

Bathrobes

How to choose a bathrobe?   

In general, the bathrobe in a waffle cotton is much lighter than a bathrobe that isn’t. Its light weight allows for faster drying time and therefore, is very economical for maintenance purposes.  

A bathrobe that is in terry is warmer and snuggles over the body more. It is advised for wellness centers such as spas as well as middle to high end establishments to opt for this type of fabric to offer the comfort their clientele expects. 

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?